On-Site Service

We offer traditional On-Site I.T. support services at your location. This includes break/fix services, hardware maintenance and installation, software support and installation, network support and installation etc We will strive to have a technician heading your way as fast as possible but we can’t guarantee a technician immediately. When you call we will advise on when a technician will be available to service your call.

Standard On-Site Rates

  • Call Out Fee (Brisbane) $49.50.
  • Hourly Rate $99 per hour, one hour minimum charge.
  • Time after the first hour is billed in 30 minute increments.

After Hours/Emergency Rates

  • Call Out Fee (Brisbane) $49.50.
  • Hourly Rate $120 per hour, one hour minimum charge.
  • Time after the first hour is billed in 30 minute increments.

Call out fees for sites outside of Brisbane – please call, we are happy to discuss a special rate for clients outside of the Brisbane region.

 

Clients on maintenance agreements have the advantage of discounted call out fees, cheaper hourly labour rates and priority call outs.  Please take a look at our Maintenance Plans for more information.